Privacy Policy

Effective date: 9 June 2026  ·  Last updated: 9 June 2026

Orara TV Solutions (ABN 79 292 443 903) ("we", "us", "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website at oraratvsolutions.com or engage our TV antenna, reception and cabling services in New South Wales.

This policy operates in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information we collect

1.1 Information you provide directly

When you contact us via our website, by phone, or in person, we may collect:

• Your name and preferred contact method
• Your phone number and email address
• Your residential or property address (the location of the work)
• A description of the service you are enquiring about
• Any message or details you choose to share with us

1.2 Information collected automatically

When you visit our website, we collect limited technical information automatically:

• Your IP address (anonymised by Google Analytics 4 – we never see the full IP)
• Your browser type and operating system
• The pages you visit on our site, the time spent on each page, and the path you take through the site
• Whether you arrived via a search engine, social media, or another website

This information is collected via cookies and similar tracking technologies (see Section 5).

1.3 Information we do not collect

We do not collect:

• Government identifiers (Medicare, driver licence, passport, tax file number)
• Financial account numbers (we do not process payments through this site)
• Information about your race, religion, political opinions, or similar sensitive matters
• Information about anyone under 16 (our services are for adult property owners)

If you accidentally send us sensitive information through our contact form, we will delete it within 30 days unless required to keep it for legal reasons.

2. How we use your information

We use your personal information to:

• Respond to your enquiry and provide quotes for antenna, reception and cabling work
• Schedule and perform the work you have engaged us for
• Issue invoices and receipts, and follow up on outstanding payments
• Send you appointment reminders, follow-ups, and warranty notifications
• Send marketing communications about our services (only if you have opted in or are an existing client – you can unsubscribe at any time)
• Improve our website and services through analytics
• Comply with our legal obligations under work health and safety, taxation, telecommunications cabling and consumer-protection laws

We will not use your information for any other purpose without your consent.

3. How we share your information

We share your personal information only in the following circumstances.

3.1 Service providers (data processors)

We use trusted third-party service providers to operate our business. These providers process your information on our behalf, under arrangements that limit their use of your data to providing services to us.

3.2 Legal disclosure

We may disclose your information if required by law, court order, or to protect our legal rights – for example, in response to a subpoena, to enforce our terms and conditions, or to defend a claim.

3.3 What we never do

• We never sell your personal information.
• We never share your information with third-party marketing lists or data brokers.
• We never transfer your information overseas, except as part of the standard operation of the third-party services in Section 3.1 (for example, Google Analytics processes data in Google's global infrastructure subject to its standard contractual terms).

4. How long we keep your information

We retain your information for as long as necessary to provide our services and comply with legal obligations.

After these retention periods, your information is deleted or anonymised.

5. Cookies and tracking technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, and analyse traffic.

5.1 Cookies we use

• Essential cookies – required for the site to function (for example, anti-spam tokens). These cannot be disabled without breaking the site.
• Analytics cookies – Google Analytics 4 cookies that measure how visitors use the site. IP anonymisation is enabled.

5.2 Why we do not show a cookie banner

Australian privacy law (the Privacy Act 1988 and the Australian Privacy Principles) does not require a cookie consent banner of the type used in the EU and UK under GDPR. Our disclosure obligation under APP 5 is met by this Privacy Policy, which is linked from every page of our website.

If you are visiting from outside Australia and would prefer not to be tracked, see Section 6 for opt-out options.

6. Your choices and rights

6.1 Opt out of analytics

You can opt out of Google Analytics tracking using:

• The Google Analytics Opt-out Browser Add-on: tools.google.com/dlpage/gaoptout
• "Do Not Track" in your browser (we honour DNT signals at the analytics level)
• Browser extensions like uBlock Origin or Privacy Badger
• Browser private or incognito mode (clears cookies on close)

6.2 Opt out of marketing

Every marketing email we send includes an unsubscribe link. You can also email us at office@oraratvsolutions.com.au to be removed from all marketing lists.

6.3 Your rights under Australian privacy law

You have the right to:

• Access the personal information we hold about you
• Correct any information that is inaccurate or out of date
• Request deletion of your information (subject to the legal retention requirements in Section 4)
• Lodge a complaint with us or with the regulator

To exercise any of these rights, email us at office@oraratvsolutions.com.au or write to us at the address in Section 10. We will respond within 30 days.

6.4 Complaints

If you are not satisfied with how we have handled your information or a complaint, you can contact:

• Office of the Australian Information Commissioner (OAIC) – oaic.gov.au – 1300 363 992
• NSW Fair Trading – fairtrading.nsw.gov.au – for consumer-protection matters in New South Wales

7. Children's privacy

Our services are for adult property owners and tenants. We do not knowingly collect personal information from anyone under 16. If you believe we have inadvertently collected such information, please contact us at office@oraratvsolutions.com.au and we will delete it.

8. Security

We protect your personal information using:

• HTTPS encryption on all website traffic
• Cloudflare's security infrastructure (DDoS protection, WAF, bot detection, Turnstile spam protection)
• Restricted access to client records – only authorised people can view them
• Regular security reviews and software updates

No system is 100% secure. If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and the OAIC as required by the Notifiable Data Breaches scheme under the Privacy Act 1988.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page shows when it was last revised. Material changes will be highlighted on our website for at least 30 days before they take effect.

10. Contact us

For privacy questions or to exercise your rights:

This Privacy Policy is a general document covering how a small Australian service business handles personal information. It is not legal advice. If your data practices change (for example, if you add online payments, ID verification, or data sharing with insurers or building managers beyond the providers listed in Section 3), update this policy or have it reviewed before relying on it.